South Liverpool Removals respects your privacy. This policy explains what personal information we collect, why we collect it, and what rights you have over it.
Who we are
South Liverpool Removals provides removals, man and van, rubbish removal and property clearance services across Liverpool and Merseyside.
Website: https://southliverpoolremovals.co.uk
Email: info@southliverpoolremovals.co.uk
Phone: +44 7842 927257
Address: Liverpool, United Kingdom
For data protection purposes, we are the data controller for the information you provide to us.
What information we collect
When you contact us for a quote, through our contact form, by phone, by email or through WhatsApp, we collect:
- Your name
- Your email address
- Your phone number
- The addresses involved in your move or clearance
- Details of the job, including any photos you send us
When you visit our website, we may automatically collect:
- Your IP address
- Browser type and device information
- Pages visited and time spent on the site
- How you arrived at our site
Why we collect it
We use your information to:
- Respond to your enquiry and provide a quote
- Carry out the job you have booked
- Contact you about your booking
- Keep records for accounting and insurance purposes
- Improve how our website works
Our lawful basis for processing enquiry data is legitimate interest, because you have contacted us asking for a service. For booked jobs, the basis is performance of a contract.
We do not use your information for marketing unless you have specifically agreed to it.
Third party services we use
Google Analytics and Google Search Console help us understand how visitors use our site. These services may set cookies and collect anonymised usage data.
Google Maps is embedded on our contact page. Google may collect data about your interaction with the map.
Trustindex displays our Google reviews. It loads content from Google’s servers.
WhatsApp is available as a contact method. If you message us there, WhatsApp’s own privacy policy applies to that conversation.
Each of these services has its own privacy policy governing how they handle data.
Cookies
Cookies are small files stored on your device. Our site uses:
- Essential cookies that make the site work
- Analytics cookies that tell us how the site is used
You can block or delete cookies through your browser settings. Blocking essential cookies may stop parts of the site working properly.
How long we keep your data
Enquiries that do not become bookings are kept for 12 months and then deleted.
Completed job records are kept for 6 years to meet accounting and insurance requirements.
Website analytics data is retained according to Google Analytics settings.
Who we share your data with
We do not sell your data. We do not share it for marketing purposes.
We may share limited information with:
- Our insurers, if a claim is made
- Our accountant, for financial records
- Authorised waste facilities, where required by waste carrier regulations
Your rights
Under UK GDPR you have the right to:
- Ask what personal data we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your data, where we are not legally required to keep it
- Object to how we are using your data
- Ask for your data in a portable format
- Withdraw consent, where consent was the basis for processing
To exercise any of these, email info@southliverpoolremovals.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office.
ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113
Data security
We take reasonable steps to keep your information secure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Questions about this policy or your data:
Email: info@southliverpoolremovals.co.uk
Phone: +44 7842 927257