These terms apply to all removals, man and van, rubbish removal and property clearance work carried out by South Liverpool Removals.
1. About us
South Liverpool Removals provides removals and clearance services across Liverpool and Merseyside.
Email: info@southliverpoolremovals.co.uk
Phone: +44 7842 927257
2. Quotes
Quotes are based on the information you give us. That includes what is being moved, the addresses, and any access issues such as stairs, lift availability or parking restrictions.
If the job on the day differs significantly from what was described, we may need to adjust the price. We will tell you before continuing, not after.
Quotes remain valid for the period stated on your quote. If you are unsure, ask us to confirm before booking.
3. Booking
A booking is confirmed once we have agreed the date, the price and the addresses with you.
Where a deposit is required to secure a date, we will tell you the amount and the terms at the time of booking. Any deposit forms part of the total price, not an additional charge.
4. Your responsibilities
Before we arrive, please make sure:
- Items are ready to move unless we have agreed to pack for you
- Drawers and wardrobes are emptied
- We have access to both properties at the agreed time
- Parking is available, or you have told us about restrictions
- Anything fragile or valuable is pointed out to us
Please tell us in advance about anything unusually heavy, awkward or delicate.
5. Items we cannot move
We cannot transport:
- Hazardous materials including gas bottles, chemicals, fuel and asbestos
- Illegal items
- Live animals
- Perishable food
For waste clearance, we cannot take asbestos, clinical waste, tyres or certain electrical items. If you are unsure about something, ask before booking.
6. Cancellations
If you need to cancel or change your booking, contact us as soon as possible. We will always try to move your date rather than cancel it.
Where a cancellation charge applies, we will tell you at the time of booking rather than afterwards.
If we need to cancel or reschedule, we will tell you as soon as possible and arrange a new date or refund any payment made.
7. Insurance
Every job is covered by goods in transit insurance and public liability insurance.
Goods in transit covers your belongings while they are in our vehicle. Public liability covers damage to property while we are working.
Insurance does not cover:
- Items packed by you where the damage relates to how they were packed
- Damage that existed before we arrived
- Items we advised against moving in their current condition
Cover limits for goods in transit and public liability are available on request. If you are moving anything of high value, tell us before booking so we can confirm it is adequately covered.
8. Damage and claims
If something is damaged, tell us on the day or as soon as you notice. Photographs help.
Claims should be made in writing to info@southliverpoolremovals.co.uk as soon as possible after the job, and in any event within a reasonable period.
9. Payment
Payment is due on completion of the job unless we have agreed otherwise in writing. We will confirm accepted payment methods when you book.
10. Waste disposal
We are registered with the Environment Agency as a licensed waste carrier. All waste we collect is taken to authorised facilities.
By giving us waste to remove, you confirm it is yours to dispose of and does not contain hazardous materials.
11. Delays
We aim to arrive at the agreed time. Traffic, weather and access problems can cause delays. Where a delay is likely, we will contact you.
We are not liable for costs arising from delays outside our control.
12. Complaints
If something goes wrong, contact us first and we will try to resolve it.
Email: info@southliverpoolremovals.co.uk
Phone: +44 7842 927257
13. Governing law
These terms are governed by the law of England and Wales.